Refund Policy
Refund Policy
Last updated: March 2026
Aurika Wellness does not accept returns or initiate refunds unless the following conditions are met:
1. Return Eligibility
- Returns will only be accepted for products that have been damaged in transit, have physical defects, or if an incorrect product has been shipped. To process a return, you must email us at customercare@aurikawellness.co.in with photographs of the damaged/incorrect product within 48 hours of receipt of the order.
- Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with.
- Once we receive the returned product, we will inspect it and validate the claim.
- If approved, a refund or replacement will be issued. If the return is not eligible, the request will be rejected and no refund or replacement will be provided.
2. Refund Timeline
For online payments, the refund will be processed back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of approval.
3. Non-Returnable Items
- Products that have been used or partially consumed
- Products with broken seals or tampered serial numbers
- Products reported after 48 hours of delivery
4. Contact Us
For any return or refund queries, please reach out to us at customercare@aurikawellness.co.in or call/WhatsApp us at +91 85919 67979.